Return & Refund Policy

Last updated: November 5, 2026

30-day money-back guarantee

If your Rainward umbrella doesn't keep your seat drier than the umbrella you have now, tell us within 30 days of delivery and we'll refund you in full. You don't need to send the umbrella back.

How to ask for a refund

Email bobrrbobrri@gmail.com with your order number. We usually reply within 1 to 2 business days. A photo helps if the problem is damage or a defect, but it isn't required for the 30-day guarantee.

Damaged, defective or wrong item

If your umbrella arrives damaged, doesn't work properly or isn't what you ordered, send us a photo and choose a replacement or a full refund. You won't need to send anything back.

Packs of 2 or 3

Each umbrella counts on its own. If you ordered a 2-pack or 3-pack and want a refund for only some of the umbrellas, we'll refund each one at the per-umbrella price you paid for that pack. Shipping is free, so there's no shipping to refund.

Orders that don't arrive

If your order hasn't arrived by the end of its estimated delivery window, email us with your order number. We'll check with the carrier and either send a replacement or refund you in full, whichever you prefer.

Cancelling an order

You can cancel for a full refund until your order ships. Email us as soon as you can, because orders are processed quickly.

When you'll get your money

We issue approved refunds within 3 business days, to the original payment method. Your bank or card company may take another 5 to 10 business days to show it.

Contact

Rainward, bobrrbobrri@gmail.com